Returns & Exchanges Policy
At Chery Industrial, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, accessories, and components are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.
Inspection and Refund
Once your return is received and inspected by our warehouse, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing